Return & Refund
Cancellation of Orders
We will not entertain any cancellations once the order is confirmed and submitted by the customer. However, we will refund the amount paid if the order is cancelled due to the unavailability of items.
Exchange & Refunds
All our products sold in good condition are non-exchangeable and non-refundable. However, if the product was damaged due to mishandling or negligence by the delivery service provider, we will happily rearrange to replace or exchange the same item or any item with similar value at no charge. Please retain the product in its original packaging pending a reply. No refunds will be entertained under these circumstances.
Order Amendment Or Cancellation
Orders once received by Kampung Store will not be subjected to cancellation. If there is failure of delivery due to sender’s incorrect information on any of delivery details, we will not accept any refund request. If there are any changes on delivery details, we will not accept these unless the products have not been shipped.
Should the receiver refuse to accept the delivery, the purchase is considered delivered and no refund will be made.
Any refunds for orders placed will credited back to the original credit card used to purchase the item. We will submit the refunds to be processed by the bank within 7 working days*. Upon submission, the bank will process the credit to your credit card. The time frame for which the credit is refunded will depend on the individual banks.
*Working days are defined as Mondays to Friday 9am to 5pm.